SHIROKAI — Frequently Asked Questions (FAQ)

Everything you've asked many times

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  • 1. Do you ship worldwide?

    Yes—every product price already includes free worldwide shipping. We use express services (usually UPS or FedEx) and deliver straight to your door, no matter what continent you’re on. 🌍

  • 2. How long does it take to get my order?

    • In-stock items → packed within 1-2 business days, tracking e-mail goes out the moment the courier grabs the box.
    • Back-orders / fresh production runs → parts sometimes sell out faster than we can mold them. Our restock cycle is ~30-70 days, so lead-time can stretch up to 10–12 weeks. We’ll keep you posted and you’ll get the kit shipped “fresh & warm” the second it’s done. 
  • 3. What about customs fees?

    We pre-pay shipping, but import duties/VAT are set by your local customs office—those are on you if they apply. (Tip: most customers clear goods as “plastic auto parts”; check your country’s threshold.)

  • 4. Which payment methods do you accept? Is it safe?

    We takemajor credit/debit cards and PayPal. All transactions run through Shop Pay / bank APIs—we never see or store your card data. If you choose ACH/WIRE we neither getting any of your bank details, we just receive the transfer into our account.

  • 5. What materials do you use? Will the kit actually fit?

    Every SHIROKAI part is CNC-cut automotive-grade ABS plastic - easier to prep than fiberglass and mush more duarable. Kits are engineered around OEM CAD (based on actual reallife model), so fitment is on point. Minor sanding/primer is still recommended before paint or wrap.

  • 6. Do I need a body shop, or can I DIY?

    Many customers install at home with basic tools—drill, riv-nuts, anglegrinder/bladesaw. If you want flawless gaps and paint-matched panels, a pro body shop is the fastest route. We include a PDF guide and answer install DMs 24/7.

  • 7. Returns & exchanges—what’s the policy?

    Return window: 14 days after you receive the parts for full kits and 1 week(7days) for individual parts like spoilers etc.

    Condition: parts must be brand-new, unpainted, no install marks, in original packaging.

    Cost: buyer covers both-way shipping. Once we inspect and approve, we refund to your original payment method. 

    For production deffects: we send replacement parts, no extra costs.

  • 8. Warranty & support

    Lifetime tech support—DM, e-mail, or call us any time. If a manufacturing defect pops up, we’ll either replace the panel or send a fix kit; just send photos and the order number.

  • 9. Can I get a sponsorship / discount?

    Short answer: no freebie hand-outs. We only do collabs by personal invitation or during public sale days.

  • 10. I don’t see my car—can you make a kit?

    Drop us a request via the contact form. We’re continually adding chassis; if enough owners rally behind a model, it moves up the R&D queue.

  • 11. Gift cards—do you sell them?

    Yes - digital SHIROKAI Gift Cards ship instantly to your inbox; perfect when you want to let the owner pick the flares. They never expire.

  • 12. How do I get featured on your socials?

    Post your build progress, tag @shirokai.com_, and use #shirokai. If the photos slap—we’ll repost or slide into your DMs for a full feature. 

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