Shipping policy

Shipping Policy for shirok.ai (Revised)

At SHIROKAI, we are committed to providing a seamless shopping experience, including reliable delivery of your widebody kits and accessories. Please review our shipping policy below.

1. Order Processing & Shipping Origin

While our main company is registered in the USA, all products are shipped directly from our dedicated warehouse in Turkey. This arrangement is part of our integrated operational structure, where all aspects of your order, from manufacturing to dispatch, are handled internally within our group of companies, ensuring consistent quality and control.

  • In-Stock Items: If your item is in stock, orders are typically processed and dispatched within 48 business hours (Monday to Friday), excluding weekends and public holidays in Turkey.
  • Backorder/Pre-order Items: For products marked as "Backorder" or "Pre-order," production time for necessary parts can range from 10 to 60 days. We will notify you once your order is ready for shipment.

2. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the items ordered, and the weight and size of the package. You can also add shipping insurance in your cart.

3. Estimated Delivery Times (via UPS)

Once shipped, estimated delivery times are as follows:

  • USA: 3-6 business days
  • Europe: 2-4 business days
  • Rest of the World: 4-10 business days

Please note that these are estimated times and actual delivery may vary due to customs clearance, local postal services, or unforeseen delays.

4. International Shipping & Customs Duties

United States: Import duties are included in your order total. You will not be asked to pay additional import duties on delivery.

All other countries: The buyer is responsible for any import duties, import taxes, and customs clearance fees charged when the shipment enters the destination country. These charges are not included in the product price or shipping charge. Please check with your local customs authority for an estimate before ordering.

Shipping charges are separate from import duties and are shown at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery directly on the UPS website or through our designated tracking portal.

6. Lost or Damaged Shipments & Claims

We take great care in packaging your order, but occasionally, issues can arise during transit. To protect both parties from potential fraud and ensure a smooth resolution process, please adhere to the following guidelines:

  • Inspection Upon Delivery: We strongly advise you to inspect your package immediately upon arrival for any signs of damage before accepting it from the courier. If possible, do so in the courier's presence.
  • Refusal of Damaged Packages: If the package appears significantly damaged, we recommend refusing the delivery and noting the damage with the courier.
  • Photo/Video Evidence: For any claims of damaged items or incomplete orders, you must provide clear photographic or video evidence of the packaging (inside and out) and the damaged product(s). We recommend taking photos or video during the unboxing process, especially if the outer packaging shows signs of distress.
  • Reporting Damages/Losses:
    • Damaged Items: You must notify us of any damaged items within 48 hours of delivery. Please send an email to i@shirok.ai with your order number and attached photographic/video evidence.
    • Lost Shipments: A package will be considered officially "lost" if no tracking updates occur for 30 calendar days from the last scan date. If you suspect your package is lost, please contact us at i@shirok.ai. We will initiate an investigation with UPS.
  • Investigation Process: All claims for lost or damaged items will undergo a thorough investigation with UPS. This process can take several weeks. We appreciate your patience and cooperation in providing any requested documentation.
  • Resolution: Upon completion of the investigation and confirmation of loss or damage, we will offer a resolution, which may include a replacement shipment or a refund, at our discretion.
  • SHIPMENTS with insurance option:  When applied, we guarantee to replace any damaged through delivery part with no extra fees or payments.
  • Incorrect Address Provided by Customer: If a package is undeliverable or returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping costs incurred for re-delivery.

7. Contact Information

For any questions regarding your shipment or this policy, please contact us at: i@shirok.ai.