At SHIROKAI, we are committed to providing a seamless shopping experience, including reliable delivery of your widebody kits and accessories. Please review our shipping policy below.

1. Order Processing & Shipping Origin

While our main company is registered in the USA, all products are shipped directly from our dedicated warehouse in Turkey. This arrangement is part of our integrated operational structure, where all aspects of your order, from manufacturing to dispatch, are handled internally within our group of companies, ensuring consistent quality and control.

• In-Stock Items: If your item is in stock, orders are typically processed and dispatched within 48 business hours (Monday to Friday), excluding weekends and public holidays in Turkey.
• Backorder/Pre-order Items: For products marked as "Backorder" or "Pre-order," production time for necessary parts can range from 10 to 60 days. We will notify you once your order is ready for shipment.

2. Shipping Costs

Currently, we offer free worldwide shipping on all orders. The cost of shipping is already included in the product price, ensuring transparency and convenience for our customers.

3. Estimated Delivery Times (via UPS)

Once shipped, estimated delivery times are as follows:

• USA: 4-7 business days
• Europe: 2-5 business days
• Rest of the World: 5-10 business days

Please note that these are estimated times and actual delivery may vary due to customs clearance, local postal services, or unforeseen delays.

4. International Shipping & Customs Duties

For all international orders, while we cover the transportation costs for delivery, the customer is responsible for any applicable import duties, customs taxes, or other local fees that may be levied by their country's customs authorities. These charges are outside of our control and are not included in your purchase price. We recommend checking with your local customs office for potential charges before placing an order.

Upon customer request, we may be able to include these fees in the order cost by increasing the order amount accordingly.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You¹ can use this number to track the status of your delivery directly on the UPS website or through our designated tracking portal.

6. Lost or Damaged Shipments & Claims

We take great care in packaging your order, but occasionally, issues can arise during transit. To protect both parties from potential fraud and ensure a smooth resolution process, please adhere to the following guidelines:

• Inspection Upon Delivery: We strongly advise you to inspect your package immediately upon arrival for any signs of damage before accepting it from the courier. If possible, do so in the courier's presence.
• Refusal of Damaged Packages: If the package appears significantly damaged, we recommend refusing the delivery and noting the damage with the courier.
• Photo/Video Evidence: For any claims of damaged items or incomplete orders, you must provide clear photographic or video evidence of the packaging (inside and out) and the damaged product(s). We recommend taking photos or video during the unboxing process, especially if the outer packaging shows signs of distress.
• Reporting Damages/Losses:
  • Damaged Items: You must notify us of any damaged items within 48 hours of delivery. Please send an email to i@shirok.ai with your order number and attached photographic/video evidence.
  • Lost Shipments: A package will be considered officially "lost" if no tracking updates occur for 30 calendar days from the last scan date. If you suspect your package is lost, please contact us at i@shirok.ai. We will initiate an investigation with UPS.
• Investigation Process: All claims for lost or damaged items will undergo a thorough investigation with UPS. This process can take several weeks. We appreciate your patience and cooperation in providing any requested documentation.
• Resolution: Upon completion of the investigation and confirmation of loss or damage, we will offer a resolution, which may include a replacement shipment or a refund, at our discretion.
• Incorrect Address Provided by Customer: If a package is undeliverable or returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible² for any additional shipping costs incurred for re-delivery.³

7. Contact Information

For any questions regarding your shipment or this policy, please contact us at: i@shirok.ai.